1. Your home must be ready for Tammy's Angels Cleaning team to render service. Clothing, trash, dirty dishes, toys, etc... need to be put in proper places. We will not be able to clean highly cluttered areas properly. It is important that staff are able to access rooms they need to render service. You are more than welcome to be home, but we ask that you please be mindful that our staff is on a strict schedule and must spend their time cleaning and not having to pick up and organize or engaging in long conversations and other things that will distract them from their duties.

2. For your scheduled Cleaning the employees are not to do any Add-On's without the client first discussing these Add-On's with management. Add-On's are an extra fee and the time to render these need to be scheduled in advance. Staff responsibilities are to provide cleaning services only. Personal requests such as caring for plants or animals in any way, checking your mail or bringing in packages, rolling your trash cans to the street...etc....are not permitted. Personal requests are not limited to these listed.

3. It is our desire to keep our staff and your pet safe. If there is any chance your pet will become aggressive, or interfere with the cleaning of your home, for example, going potty on floors, getting into trash, walking on wet floors, escaping the premises if we need to open a door, etc... We ask that you have your pet created or gated in an area of your choice. We do not clean up pet accidents nor take them out to potty. If your pet is aggressive in any way or if they would become nervous while the team is there cleaning, please put your pet up. You will be held liable if you leave your pet free to run the premises and your pet bites and injures any employee of Tammy's Angels Cleaning Service.

4. At no period is a child under the age of 13 to be left unattended while our staff is rendering service. Our staff is not responsible for the care of children under any circumstance.

5. We do not move heavy furniture or climb a ladder higher than 4 ft. We will not put our employees in a position where they may get hurt. Moving large furniture also puts us at risk of damaging items or floors. We may need a step stool or ladder to reach certain areas, so you must provide the ladder or step stool as we do not have room to haul these items in our vehicles. We will move ottomans, small chairs and such-as so we can clean floors properly but no heavy lifting, pushing, or pulling will be done. We will clean/vacuum floors under this type of furniture the best we can without moving it.

6. We will clean/vacuum floors of closets/pantries if you will leave these doors open and clutter is picked up off the floors.

7. Dishes - We will put away one load of clean dishes and load one load of dirty dishes into dishwasher. We do not wash dishes by hand. Dishes are an Add-on service this is not included in your cleaning package.

8. Beds - We will make beds if no clean linens are laid out. If you want beds changed then lay rightly fitted clean linens on the bed. We will strip the sheets. Two beds are included in the Elite Cleaning Package. There is added cost for additional beds.

9. Any supplies to be used must be laid out as well as trash liners. We will not go through closets, drawers, or cabinets looking for these items.

10. We will gather and remove all trash from trash cans, but if there are any trash cans in pantries, closets, and or cabinets the doors must be left open for us. We will not go searching for these hidden trash cans.

11. We prefer not to take keys. We'd like for you to leave a key, leave a door open, have someone let us in, or give us a code if no one will be home. You will be held liable for fees regarding being locked out if keys do not work properly, codes for doors/garage doors fail to work properly. It is a good idea to have a backup plan.

12. If we are locked out or unable to render service at the fault of the client there is a fee of 50% of your cleaning rate for having to cancel, travel time and gas. Canceling the day of scheduled cleaning is a $50 cancellation fee (void if such is an unforeseen emergency such as severe illness, hospitalization, or death in the family). If you cancel without providing a 48-hour notice there is a $25 cancellation fee (void if such is an unforeseen emergency such as severe illness, hospitalization, or death in the family). If you need to skip a cleaning, there is a fee for every week you do not receive serves. $5 a week for homes under 2499sq.ft. and $10 a week for homes over 2500sq.ft. If payment is not left at premises at time of service, you will be responsible for mailing or delivering your payment. A client scheduled for weekly, bi- weekly, or monthly services needs to have a check or cash left at premises, have a debit/credit card on file, or if paying by Zelle, respond to your payment request before 8:00 pm the day of your cleaning service. Cash must be in a sealed envelope. Processing fees will be charged for debit/credit card (4%) payments. There will be a $5 per day late fee if you have not made payment within five days of your cleaning serv ice. If you are a recurring client, you must be paid in full before your next scheduled cleaning. If we receive a payment that does not clear the bank you will be responsible for all charges and fees. If this issue happens more than one time you will be required to pay in advance in order to continue service.

13. All new clients will receive a price evaluation after three – months of your first cleaning. The Price that we agree on for our services is based on what we discuss in the initial agreement. There may be a need for us to re-evaluate the price for services rendered if any changes cause it to take us longer to clean your home from what we discuss in the initial agreement. Examples being...add a pet or have additional houseguests / family members for a prolonged extended stay. If you add on to your home or make changes such as changing carpet over to hardwood floor, if you have any kind of construction / remodeling done to your home and we find that we have spent quite a bit longer cleaning due to drywall dust, sawdust, water damage, etc. The overage time will be billed to you. Tammy's Angels will add cost of living increases when the company feels that it needs to in order to properly provide for clients and staff and business needs. You will always be given ample notice of the increase and given the option to continue or discontinue with your service. There are no contracts on how long you need to use our services here at Tammy's Angels Cleaning Service.

14. We are a licensed business, and we provide insurance and bonding for our business and employees. We provide our own cleaning supplies and keep our equipment serviced. If you want us to use supplies provided by you (including vacuums) we are not responsible or liable for any damages that may occur to the surfaces and or equipment in your home. We are not held liable if your vacuum/cleaning tools cease to work properly. You are responsible for servicing your vacuum and replacing supplies and equipment as needed. We do not give discounts if you provide your own supplies.

15. We will send reminders through texting and by email 48 hours before your scheduled cleaning. However, there are instances where emails get lost and text get overlooked or loss of cellular signal may cause a text to not go through... You will be responsible for keeping track of your scheduled cleaning dates. All fees are non-negotiable whether you receive your reminder or not. We work very hard to keep our schedule full to ensure consistent work for our employees and we value their time. We also turn away jobs when the schedule is full and without proper notification of cancellations, we are unable to fill the open slots.

16. If you are a recurring client set up on our regular schedule whether weekly, biweekly or monthly You are required to stay consistent. We certainly understand there will be times you’ll need to reschedule. However, if you're needing to reschedule and or cancel often, we will not be able to keep you on our regular schedule. If you need to skip a cleaning it is a $10 fee for each week skipped due on your next cleaning.

17. Tammy’s Angels team members are to enter your home in a professional manner with the utmost respect towards you and your home/ belongings. We want our customers to know that they are valued and important to our business. In return we ask that our employees are treated in the same respectful manner. If staff ever feel that they are in a hostile or uncomfortable situation they have permission to leave the premises. The job will remain uncompleted until management can address the situation.

18. We offer a 24-hour satisfaction guarantee on our services. We will come back and fix what you are not satisfied with. We do not offer refunds or discounts under any circumstances. If there are rooms that we cannot render services too, these areas will not be cleaned that visit. For example, but not limited to: Rooms not picked up, rooms we're unable to get into because someone is home sleeping, working or sick.

19. If you want to give a tip or bonus you may do so. You can leave cash for your team, write them a check in their name, or add it to your cleaning payment. We will make sure the gift goes to whom it is specified for. If the gift is not specified for certain individuals, it will be dispersed to all staff equally.